Auto Attendant

The VoIP PBX/Class 5 sports an intelligent IVR system which serves the auto attendant. It is available for use by both the main reception lines and departments. Auto attendant is also supported at the user/extension level through the voice mail system. All greeting prompts are completely customizable by the company and departments.

Auto Attendant Features

Reception
The VoIP PBX/Class 5 is designed to be used with or without a receptionist answering the inbound phone calls. It can be activated only for after hours and holidays. It can also be used as a backup to the receptionist where it is activated only after a specified number of rings.

Name Dialing
The VoIP PBX/Class 5 auto attendant allows in-bound callers to route their call to the appropriate person without knowing their extension. This feature allows for either first or last name directory look up.

Extension Dialing
In-bound callers may quickly route their call to the appropriate person if they know the correct extension number.

Group Dialing
The VoIP PBX/Class 5 will allow in-bound callers to route their call directly to the auto attendant of a group. At the group or department level, the VoIP PBX/Class 5 auto attendant can be selectively activated or feature custom messages depending on the time of day such as non-business hours, departmental meetings, lunch hours, etc.

Information Messaging
The VoIP PBX/Class 5 auto attendant can be used to play specific informational messages (without allowing for a voice mail to be recorded) based on telephone menu prompts.

Custom Call Routing
The CCR feature allows for creating complex menu/submenu system of options and informational messages.

Automatic Call Distribution (ACD)
The VoIP PBX/Class 5 ACD provides for automatic call routing to the next available agent in a group or department. It includes call queue management when all agents are busy, "sold on hold," and caller opt-out of queue option. The system supports up to three levels of queues.

Voice Mail

The VoIP PBX/Class 5 supports all the standard phone voice mail features. But through the graphical user interface, voice mail becomes particularly useful and easy to manage. When the user receives a voice mail message, the Administrative console gives an immediate indicator on the user's PC screen.

Security
The VoIP PBX/Class 5 security is provided through a user Personal Identification Number (PIN).

Multiple Greetings
The user may define multiple voice mail greetings for different situations depending on their user status.

Web Based Administrative Console
The console allows users to visually sort and manage their voice mail messages through the Internet. Each voice mail message has the CallerID information, date and time of the message, text notations associated with the message, and the message duration.

Multiple Mailbox Types
Company Directory - informational messages which lists available directory numbers of users;
Guests Mailbox - mailboxes for people that do not have permanent directory number;
General Delivery Mailbox - General mailbox where messages are left and are not for any specific user;
Personal Mailboxes - these are the mailboxes for each user with a directory number.

Voice Mail Review/Playback/Storing/Deleting
Voice mail messages may be played on the telephone or the PC speakers. They can be also reviewed, stored and deleted.

Voice Mail Forwarding To Email
Users may choose to have their voice mail forwarded to their email account as an audio attachment. Voice mail may be forwarded to email on an ad-hoc or continuous basis, giving the user an easy-to-manage unified messaging system.

Voice Mail Notification via Email
Users may opt to have a special notification only email (without the actual audio attachment) sent to them whenever a new voice mail is received. This will give them an instant alert via email, cell phone or pager with the CallerID information.

Return Call
Users may place a return call to the sender of the message with a single mouse click.

Informational Only Mailbox
Mailboxes may be defined to provide informational messages without recording any voice mail. This can be useful as an end point for the auto attendant routing to a group mailbox.

Conferencing

Public Conferences
The SysMaster Conference server sets up publicly available conference rooms where there are no restrictions for joining in. Access control lists can be imposed.

Private Conferences
Private conferences are password protected conferences where only limited number of users can join.

Conference Recording
The system allows for full recording of conferences for future review. All recorded data is stored in digital format.

Real time conference administration
Administrators can create and remove a conference room. They can dynamically add and remove users from a conference room. All this is done through a an online web console.

Up to 1024 Concurrent Call Legs
The SysMaster PBX Conference server allows for handling up to 1024 call legs (i.e. 1024 concurrent users in conference rooms in total). The conference calls can be from any of the following interfaces H.323, SIP or PSTN.

Additional PBX Features

Call Park
Incoming calls can be put on a specific queue waiting to be further handled.

Call Hold
Calls can be put on on hold at any moment for further handling by the same or other parties.

Call Transfer
Call scan be transferred to another extension or hunt groups.

Preferences - Speed Dial, DND
The speed dial feature allows administrators to create system level dial codes that can be used by any telephone terminal connected to the PBX. The DND (Do Not Disturb) feature allows users to block incoming calls from ringing their terminal. Automatic forwarding to the user's mailbox is provided.

Various Hunting Group Scheduling
The PBX/Class 5 server allows for rotary, sequential or broadcast H323/SIP/PBX/PSTN scheduling of calls.

Rotary - the PBX tries to connect to the terminals within a hunt group until a free terminal is found. There is no specified order of picking a terminal.
Sequential - the PBX tries to connect to terminals in based on a priority list until all terminals are tried. After that the procedure can be repeated or the call may be forwarded to a voice mail.
Broadcast - rings each terminal within a group simultaneously. If a call cannot be connected, it is put in a waiting queue. When a terminal is free to process the call, the system redirects call to it.

Comprehensive Call Logs
The system features detailed call logs with possible call recording for future reference.

Easy Integration
The PBX/Class 5 server can easily integrate with other SysMaster VoIP products for building comprehensive voice solutions.